Service Delivery Monitoring

Public Sector Service Delivery: It is our belief that the public sector which provides services to the citizens should be organized effectively to deliver reliable and efficient services. That the public sector be it private or government entities should be open so that citizens can have access to data, and information that will aid citizens to monitor their functions. Poor service delivery impacts negatively on the economy, creates unequal opportunities, exacerbates the challenges of poor living conditions, creates unemployment and poor security.  


  • The Service Delivery Reports and Awards
  • Training and Public education
  • Advocacy
  • Monitoring and Evaluation
  • Application of the FOI
  • Research and Publication

Public Sector Reforms: Centre for Transparency Advocacy is poised to systematically drive the process that leads to change of the public sector to perform efficiently and better. An effective public sector ensures quality service delivery to the people, improves productivity and cost saving. In other words, value for money is ensured. Corruption and corrupt practices are minimized. CTA through its programmes in this area inspires reforms hence the institution of the Annual Service Delivery and Sector Reforms Award.  


  • Advocacy
  • Budget Tracking, Transparency, and Accountability
  • Leadership development and Civic empowerment
  • Economic Development
  • Capacity Development/Building
  • Participatory Needs Assessment and Diagnostic Studies

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